Chic Jewelry, Inc. Frequently Asked Questions

CUSTOMER SERVICE

What is the mailing address to your office?

Chic Jewelry, Inc.
606 S. Hill St., Ste. 517
Los Angeles, CA 90014

Who can I contact regarding an issue with Chic Jewelry?

Please contact store customer service at (213) 406-0636 during normal business hours of 10am-5pm, Mon-Fri, or send an email to stc.325@gmail.com. You will receive a reply within 1 business day.

How do I obtain a copy of my receipt?

For purchases made at the Chic Jewelry store, please contact us at (213) 406-0636. Or you may send an email to stc.325@gmail.com

For purchases made on ChicJewelry12.com please contact us at (213) 406-0636, or send an email to stc.325@gmail.com.

ORDERS, SHIPPING, AND TAXES

How long will it take to receive my order?

All orders placed on ChicJewelry12.com require a combination of order processing time and shipping time. Order processing time is determined by the item(s) that you are ordering. Most items will be shipped free within 2-7 business days however there are some exceptions and we will notify you of any delays by email.

Do you ship internationally?

No. We are currently unable to ship internationally.

Do you require a signature for delivery?

An adult signature is required for insurance and security reasons and to ensure your purchase arrives safely in your hands. If you are not able to be home to sign for the package, it is possible to make other arrangements.

When will my order ship?

All orders placed on ChicJewelry12.com require a combination of order processing time and shipping time. Order processing time is determined by the item(s) that you are ordering. Most items will be shipped free within 2-7 business days however there are some exceptions and we will notify you of any delays by email.

All delivery times are Monday through Friday, not including Saturday and Sunday.

Does Chic Jewelry charge sales tax?

Currently, sales tax is only collected on orders shipped to addresses in California.

PRODUCT INFORMATION

How do I take care of my gold jewelry?

Preventive Steps

  • Make sure to remove your jewelry when just washing your hands. Soap can leave your gold jewelry with a dull finish little by little and eventually, it becomes harder to clean when soap suds have already built up.
  • Store your gold jewelry properly and separately or in compartments to avoid them from scratching each other. You may add a packet of silica gel inside the usual jewelry box so it absorbs any moisture in the box.

If your gold jewelry eventually looks dull after a long time of use, you can bring it to us or a trusted jeweler so your piece can be thoroughly cleaned by an expert. You do not want to use a store bought jewelry cleaner and end up damaging your precious piece instead of cleaning it. Your jeweler is the best person to give you advice on what to use for cleaning your piece.

How should I take care of my diamonds?

Keeping your diamonds clean will allow you to enjoy your diamonds full sparkle and brilliance. Diamonds have an odd trait; they repel water and attract oils like baking goods or makeup. Everyday wear can cause your diamond to look dull and even smaller. Avoid wearing your diamond jewelry during heavy or laborious activities, because although diamonds are the strongest substances they can be chipped, or the jewelry holding the diamonds can be damaged. Also, diamonds can be scratched by other diamonds, try to avoid having them jumbled up together in a jewelry box – keeping them tidy will help. Here are a few tips on keeping your diamond jewelry clean.

Professional Cleaning
Every six months take your ring to an established jeweler or bring to our store and have your ring cleaned and polished. When you have a professional jeweler do this they will inspect your diamond and the mounting to ensure that it has not been chipped or become loose.

Mild Liquid Detergent Soak
Get a small bowl or cup and fill it with warm water and a small amount of mild liquid detergent. With the sudsy water ready, soak your jewelry for about hour, this will break up any dirt and grime on your jewelry. When it is done soaking, take a soft toothbrush and gently scrub your jewelry. After, rinse your jewelry under warm water. Dry with a soft cloth, free of lint. Remember; plug the drain before you begin to ensure your jewelry does not fall down the drain.

Why do you use millimeters as a unit of measure?

The Millimeter is the industry standard unit of measure. By using millimeters, we are able to provide you with the most accurate dimensions. Please see below for approximate conversions to give you a better idea of the item’s dimensions:

  • 3mm is approximately 1/8 inch
  • 6mm is approximately ¼ inch
  • 13mm is approximately ½ inch
  • 19mm is approximately ¾ inch
  • 25mm is approximately 1 inch

What is cubic zirconia (CZ)?

Cubic zirconia (also known as CZ) is similar to a diamond with its brilliance and crystal clarity, but it is a synthesized (man-made) crystalline material that is colorless, hard, and flawless. It looks so much like a diamond, it is an affordable alternative to diamonds. It can made in different colors to simulate the different colors of a diamond.

RETURNS, REFUNDS AND EXCHANGES

NOTE: Diamonds are 15-Day Exchange Only. NO REFUNDS.

What is Chic Jewelry’s 30-Day Return Policy?

For items purchased in the Chic Jewelry store, please refer to your printed receipt as the return policy may vary based on the item(s) purchased. If you are unable to locate a copy of your receipt, contact us for more information.

For items purchased on ChicJewelry12.com, exchanges are accepted within 30 days of the delivery date. Merchandise must be in new unused condition. All returns require the original sales receipt or a copy. Returns will be credited in the original form of payment. For your convenience, most purchases can also be returned at the Chic Jewelry store in Los Angeles, CA.

How do I return an item that I purchased on the website?

You do not need a return authorization. Make a copy of original Invoice or Email order confirmation. Package your item to be returned. We recommend you use the original shipping box, including all original packaging and packing boxes and material. Furthermore, include If your item was delivered with a diamond appraisal certificate, place all the original packaging in the box.

  • You can ship your item to us via FedEx, UPS or US Post Office. Regardless of the courier, you use you need to make sure the package is signature required and insured.
  • We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles.
  • For security reasons, do not write Jewelry anywhere on the outside of the box and send your return to.

Standard Online Orders – The returned item should be insured for its full value. Chic Jewelry is not responsible for returned merchandise lost or damaged in transit. Original shipping charges will be refunded only if we have sent the wrong item or if the item is defective. Returns by mail or common carrier must be sent to:
Chic Jewelry, Inc.
606 S. Hill St., Ste. 517
Los Angeles, CA 90014

Upon receipt of your order, with all the required information and materials, we will either ship a replacement or credit the original purchase in the form of the original payment, based on your request (Please specify in your return package). Credit processing will occur as soon as possible, usually within 3-5 business days of the receipt of merchandise.

For your convenience, ChicJewelry.com purchases may also be returned or exchanged in person at our Los Angeles store location.

How do I exchange an item I bought?

You do not need an Exchange Authorization. Make a copy of original Invoice or Email order confirmation. Package your ite,m to be returned. We recommend you use the original shipping box, including all original packaging and packing boxes and material. Furthermore, include If your item was delivered with a diamond appraisal certificate Place all the original packaging in the box.

  • Include a note with your instructions for the exchange. If you are changing to a new item, please include the stock number of the new item.
  • You can ship your item via FedEx, UPS or US Post Office. Regardless of the courier, you use you need to make sure the package is signature required and insured for the full amount the item(s) being returned.
  • We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles.
  • For security reasons, do not write Jewelry anywhere on the outside of the box and send your return to.
  • Chic Jewelry, Inc.
    606 S. Hill St., Ste. 517
    Los Angeles, CA 90014
Items that are damaged or are used do not qualify for return policy

Return or Exchanging an item which is over the 30 days of receipt

Orders which are over 30 days of receipt do not qualify for return policy.

Once your return is received, it will be reviewed. You will receive credit back to the same credit card which was charged to or exchange within seven business days.